PROSA Customer Support
Shipping and Delivery
At PROSA, we understand the excitement of receiving your order promptly. We offer several shipping options to cater to your needs:
Standard Shipping: Enjoy free standard shipping within Czechia and Slovakia on orders over 60 euros. For orders in the rest of Europe, we offer free standard shipping on orders over 100 euros.
Delivery Times: For standard shipping within Czechia and Slovakia, please allow 2-4 days for your order to arrive. Orders to the rest of Europe may take slightly longer but typically arrive within 5-7 days.
Tracking: Once your order is shipped, you will receive a tracking number, allowing you to monitor the progress of your delivery.
Returns & Exchanges
We want you to be entirely satisfied with your PROSA purchase. If for any reason you are not, our refund policy ensures your peace of mind:
Full Refund: You can request a full refund within 14 days (30 days for orders made before 22.11.2023) from the shipping date.
Merchandise Credit: If you prefer, we also offer merchandise credit in the form of an eGift Card within 30 days (40 days for orders made before 22.11.2023) from the shipping date.
Beyond 30 Days: Please note that we are unable to process returns after 30 days (40 days for orders made before 22.11.2023) from the shipping date.
Your satisfaction is our priority, and we’re here to assist you every step of the way.
Important Announcement Regarding Our Returns Policy and Merchandise Credit
Effective November 22, 2023, our returns policy for all items will be changed to 14 days from the date of order. This change applies to all orders placed on or after November 22, 2023. Orders placed before this date will still be eligible for our previous 30-day return policy.
This policy change is necessary to ensure the continued quality and protection of our products. We are committed to providing our customers with high-quality merchandise, and this policy change will help us maintain that commitment.
Our merchandise credit policy for clothing items will be changed to 30 days from the shipping date. This change applies to all orders placed on or after November 22, 2023. Orders placed before this date will still be eligible for our previous 40-day merchandise credit policy.
If you have any questions or concerns regarding this policy change, please do not hesitate to contact our customer support team. We are always here to help.
Thank you for your understanding and continued support of PROSA.
We embrace the principles of slow fashion, focusing on quality over quantity. Our pieces are crafted with meticulous attention to detail and are free from harmful pesticides and chemicals. We source materials locally, supporting the local economy and reducing our carbon footprint.
Availability of our items is conveniently displayed on our website. If an item is in stock, it will be visible for purchase. If it’s currently out of stock, you will notice a badge indicating its unavailability, and it won’t be possible to add it to your cart. While the exact quantity in stock may not be shown, you can always reach out to our customer support team for specific inquiries or questions regarding item availability. We’re here to assist you!
We want you to be satisfied with your purchase. You can find comprehensive information about our return policy on our Returns and Exchanges on this page. It provides details on initiating returns and exchanges, ensuring a hassle-free process.
We understand that plans can change. To modify or cancel your order, please contact our customer support team promptly through our Contact Us page here. The possibility of modification or cancellation depends on the order’s status.
Delivery times vary depending on your location and chosen shipping option. For estimated delivery times, please refer to our Shipping Information on this page. Once your order is shipped, you’ll receive a tracking number for real-time updates.
Absolutely! Our customer support team is here to help with any inquiries or issues related to online orders. Feel free to reach out to us through firstname.lastname@example.org, and we’ll be delighted to assist you.